Last updated 6 October 2026

Privacy Policy

This policy explains what Cassia Vitality LLC ("Cassia Vitality," "we," "us") collects when you visit our site, talk with our Agents, become a Member or write to us; how we use it; and the choices you have. Your information is yours. We keep it private and use it only to serve you.

1. Information we collect

When you become a Member

Membership checkout runs on a secure page from Stripe, our payment processor. Stripe collects your card details, name, email address and billing details, and Stripe holds your card. Your full card number stays with Stripe.

From Stripe we receive your name, email address, billing country and postal code, the plan you chose, the dates and status of your trial, payments and renewals, and your card’s brand and last four digits. Stripe also handles your information under its own privacy policy.

When you talk with an Agent

Your microphone. Your browser asks your permission before a talk uses your microphone, and you can end a talk at any time.
The voice provider. A voice conversation provider runs the talk for us. It turns your speech into text and the Agent’s answers into speech, and it receives connection details such as your IP address.
Your name. An Agent may ask your first name. Sharing it is your choice, and a talk begins either way.
Transcripts. No audio is kept. The written transcript of a talk is kept for 30 days, then deleted.
Research lookups. An Agent may look up published research for you. Only the search words go to the research services (PubMed and Consensus).

What your Agents remember

For Members, the Agents remember earlier talks, so you can pick up where you left off. What they remember is kept in your Members Health Information Vault, the memory behind your Dashboard. Your information is yours. The Vault is the memory behind your Dashboard. A clinician or anyone else sees what is in it only with your consent, and you can ask for a copy of it or for its deletion at any time.

When you email us

When you write to hello@cassiavitality.com or privacy@cassiavitality.com, we receive your email address, your name as your mail shows it, and what you write. Our email provider stores the mail. We use it to answer you.

When you visit the site

Server logs. Our hosting provider keeps ordinary server logs (IP address, page requested, browser type and time) to deliver the site and keep it secure.
Analytics and cookies. The site runs free of analytics, advertising trackers and tracking cookies.
Settings in your browser. Your browser keeps a few small settings on your device: whether you paused the films, whether you closed a banner, and that the logo animation has played this visit. The voice tool may also save a technical logging setting, as a small cookie if browser storage is blocked. These settings stay on your device and identify no one.

2. How we use information

To run your membership: the trial, payments, renewals, cancellations and refunds.
To hold your talks with the Agents and, for Members, to let the Agents remember earlier talks.
To answer your emails and requests.
To improve the Agents and the site. With your permission, we read transcripts during their 30 days to learn where the Agents can help better. You can say no at any time by writing to hello@cassiavitality.com.
To keep the service secure and to meet our legal obligations.

Your information is yours. We keep it private and use it only to serve you. The Agents offer wellness and education; your own clinician makes your medical decisions.

3. Service providers we share with

We share only what each provider needs to do its job for us:

Stripe, our payment processor: checkout, card storage, billing and renewals.
Our voice conversation provider, and the language service it uses: to run your talks with the Agents.
Our language model provider: to help us review transcripts and improve the Agents.
PubMed and Consensus: the search words of a research lookup, only.
Our email provider: to send and receive email.
Our hosting provider: to deliver the site and keep its server logs.

Each provider may use the information only to provide its service to us, and must protect it. We also share information when the law requires it, or when it is needed to protect someone’s safety.

4. Your rights

Depending on where you live (including under the GDPR and the CCPA/CPRA), you may have the right to:

See the personal information we hold about you.
Correct anything that is inaccurate.
Have your information deleted. When you ask, we lock the record at once. You can restore it for 30 days if you change your mind; after that it is permanently deleted.
Receive a portable copy of your information, including the Members Health Information Vault.

To use any of these rights, write to privacy@cassiavitality.com. We may first confirm that the request comes from you, and we answer within the time the law sets. You receive the same service whether or not you use these rights.

5. Data retention & security

Talk transcripts: 30 days, then deleted. No audio is kept.
The Members Health Information Vault: kept while you are a Member, so your Agents can remember. When a membership ends, we keep your Vault for 30 days so you can return or ask for a copy, then delete it.
Deletion on request: the record is locked at once, can be restored for 30 days, then is permanently deleted.
Billing records: as long as tax and accounting law requires.
Emails: as long as we need them to help you.
Server logs: for the short period our hosting provider keeps them for security.

We protect information with encryption in transit, limited access and careful handling. Every method of sending and storing information carries some risk, and we work to keep that risk small.

6. Children

Cassia Vitality is for adults: membership requires age 18 or older. Our site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has shared information with us, write to us and we will delete it.

7. Changes to this policy

When our practices change, we update this page and the date at the top. For a material change, we email Members before it takes effect.

8. Contact

Questions or requests about privacy: privacy@cassiavitality.com, or hello@cassiavitality.com. Cassia Vitality LLC, Boulder, Colorado.

Read the Terms of Service →