Terms and Policies

These terms apply whenever you use the site, talk with an Agent or hold a membership. By using the service, you accept them.

Cassia Vitality offers Agents, each an Agentic Intelligence, who talk with you about your everyday health and help you understand it. Three Lead Agents talk with you today: Hazel, at the front door; Cassia, for everyday wellness; and Marcus, for technical consultation. Two Coaches talk with you too: Iris, for habits and mindset; and Nico, for training and recovery. You talk with them all by voice.

A Customer is anyone who uses our free pages and public talks. A Member holds a paid membership, which adds the Dashboard, the Members Health Information Vault, and Agents that remember your earlier talks.

Membership is for adults 18 and older, and each membership is for one person. Please give accurate details at checkout and keep your email address current, since that is how we reach you about your membership. We keep improving the service and the Agents, and these terms apply to the service as it grows.

Free trial. Every membership starts with two weeks free. You enter a card at checkout, and your first charge comes when the two weeks end.

Price. After the trial, membership is $39 a month, or $399 a year paid up front. Prices are in US dollars.

Voice minutes. Membership includes 90 voice minutes a month with the Agents. Your minutes refresh at the start of each monthly period. If you use them all sooner, voice talks pause until the next period begins, at no extra charge.

Renewal. Your membership renews automatically at the end of each month or year, at the price of your plan, until you cancel. By subscribing, you authorize Cassia Vitality, through our payment processor Stripe, to charge your payment method when the trial ends and at each renewal until you cancel.

How to cancel. Cancel my membership by email to hello@cassiavitality.com from the address you used at checkout, or tell us that address, and say you want to cancel. Your cancellation counts from the moment your email reaches us, and we reply to confirm it.

When cancellation takes effect. If you cancel during the free trial, the trial stays free and your access runs to the end of the two weeks. If you cancel after a charge, your membership stays active to the end of the month or year you paid for, then ends with no further charges. If a charge ever goes through after your cancellation reached us, we refund it in full.

Refunds. If you ask within 30 days of your first charge, we refund it in full. For a yearly membership, the same applies within 30 days after each yearly renewal. Other charges cover time already under way, and your membership runs to the end of that period. We also give any refund the law requires.

Price changes. If our price changes, we email you at least 30 days before it applies to you, so you can decide whether to continue. Your current price holds until then.

Cassia Vitality offers wellness and education. The Agents help you understand your health and your own information; your own clinician makes your medical decisions, including any diagnosis, treatment or prescription. Cassia Vitality is wellness and education. Diagnosis and treatment come from your own clinician. In an emergency, call 911 or go to the nearest emergency room. In a mental health crisis, call or text 988.

Please bring any question about a medical condition to a qualified clinician, and share what you learn here with them whenever it helps.

• Use the service lawfully and for your own wellness.
• Keep the service secure and running well for everyone, and respect the rights of others.
• Use only your own membership and sign-in.

We may pause or end access for anyone who harms the service or other people.

The Cassia Vitality name, logo, Agents, films, site content and design belong to Cassia Vitality LLC or its licensors. Using them requires our written permission. Other product names and brands shown belong to their owners.

We work to keep the service accurate, helpful and available, and we provide it "as is" and "as available." To the fullest extent the law allows, we disclaim implied warranties, and Cassia Vitality is not liable for indirect or consequential damages arising from use of the service. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits, so they apply to you only as far as your local law permits.

We may update these terms as the service grows. The date at the top shows the current version. For a material change, we email Members at least 30 days before it applies to them.

Questions about these terms: hello@cassiavitality.com. Cassia Vitality LLC, Boulder, Colorado.

When you become a Member

Membership checkout runs on a secure page from Stripe, our payment processor. Stripe collects your card details, name, email address and billing details, and Stripe holds your card. Your full card number stays with Stripe.

From Stripe we receive your name, email address, billing country and postal code, the plan you chose, the dates and status of your trial, payments and renewals, and your card’s brand and last four digits. Stripe also handles your information under its own privacy policy.

When you talk with an Agent

• Your microphone. Your browser asks your permission before a talk uses your microphone, and you can end a talk at any time.
• The voice provider. A voice conversation provider runs the talk for us. It turns your speech into text and the Agent’s answers into speech, and it receives connection details such as your IP address.
• Your name. An Agent may ask your first name. Sharing it is your choice, and a talk begins either way.
• Transcripts. No audio is kept. The written transcript of a talk is kept for 30 days, then deleted.
• Research lookups. An Agent may look up published research for you. Only the search words go to the research services (PubMed and Consensus).

What your Agents remember

For Members, the Agents remember earlier talks, so you can pick up where you left off. What they remember is kept in your Members Health Information Vault, the memory behind your Dashboard. Your information is yours. The Vault is the memory behind your Dashboard. A clinician or anyone else sees what is in it only with your consent, and you can ask for a copy of it or for its deletion at any time.

When you email us

When you write to hello@cassiavitality.com or privacy@cassiavitality.com, we receive your email address, your name as your mail shows it, and what you write. Our email provider stores the mail. We use it to answer you.

When you visit the site

• Server logs. Our hosting provider keeps ordinary server logs (IP address, page requested, browser type and time) to deliver the site and keep it secure.
• Analytics and cookies. The site runs free of analytics, advertising trackers and tracking cookies.
• Settings in your browser. Your browser keeps a few small settings on your device: whether you paused the films, whether you closed a banner, and that the logo animation has played this visit. The voice tool may also save a technical logging setting, as a small cookie if browser storage is blocked. These settings stay on your device and identify no one.

• To run your membership: the trial, payments, renewals, cancellations and refunds.
• To hold your talks with the Agents and, for Members, to let the Agents remember earlier talks.
• To answer your emails and requests.
• To improve the Agents and the site. With your permission, we read transcripts during their 30 days to learn where the Agents can help better. You can say no at any time by writing to hello@cassiavitality.com.
• To keep the service secure and to meet our legal obligations.

Your information is yours. We keep it private and use it only to serve you. The Agents offer wellness and education; your own clinician makes your medical decisions.

We share only what each provider needs to do its job for us:

• Stripe, our payment processor: checkout, card storage, billing and renewals.
• Our voice conversation provider, and the language service it uses: to run your talks with the Agents.
• Our language model provider: to help us review transcripts and improve the Agents.
• PubMed and Consensus: the search words of a research lookup, only.
• Our email provider: to send and receive email.
• Our hosting provider: to deliver the site and keep its server logs.

Each provider may use the information only to provide its service to us, and must protect it. We also share information when the law requires it, or when it is needed to protect someone’s safety.

Depending on where you live (including under the GDPR and the CCPA/CPRA), you may have the right to:

• See the personal information we hold about you.
• Correct anything that is inaccurate.
• Have your information deleted. When you ask, we lock the record at once. You can restore it for 30 days if you change your mind; after that it is permanently deleted.
• Receive a portable copy of your information, including the Members Health Information Vault.

To use any of these rights, write to privacy@cassiavitality.com. We may first confirm that the request comes from you, and we answer within the time the law sets. You receive the same service whether or not you use these rights.

• Talk transcripts: 30 days, then deleted. No audio is kept.
• The Members Health Information Vault: kept while you are a Member, so your Agents can remember. When a membership ends, we keep your Vault for 30 days so you can return or ask for a copy, then delete it.
• Deletion on request: the record is locked at once, can be restored for 30 days, then is permanently deleted.
• Billing records: as long as tax and accounting law requires.
• Emails: as long as we need them to help you.
• Server logs: for the short period our hosting provider keeps them for security.

We protect information with encryption in transit, limited access and careful handling. Every method of sending and storing information carries some risk, and we work to keep that risk small.

Cassia Vitality is for adults: membership requires age 18 or older. Our site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has shared information with us, write to us and we will delete it.

When our practices change, we update this page and the date at the top. For a material change, we email Members before it takes effect.

Questions or requests about privacy: privacy@cassiavitality.com, or hello@cassiavitality.com. Cassia Vitality LLC, Boulder, Colorado.