Last updated 15 October 2026
Terms of Service
These terms cover the Cassia Vitality website, your talks with our Agents, and membership. Cassia Vitality LLC ("Cassia Vitality," "we," "us") runs the service. Please read them together with our Privacy Policy.
1. Acceptance
These terms apply whenever you use the site, talk with an Agent or hold a membership. By using the service, you accept them.
2. The service
Cassia Vitality offers Agents, each an Agentic Intelligence, who talk with you about your everyday health and help you understand it. Three Lead Agents talk with you today: Hazel, at the front door; Cassia, for everyday wellness; and Marcus, for technical consultation. Two Coaches talk with you too: Iris, for habits and mindset; and Nico, for training and recovery. You talk with them all by voice.
A Customer is anyone who uses our free pages and public talks. A Member holds a paid membership, which adds the Dashboard, the Members Health Information Vault, and Agents that remember your earlier talks.
3. Membership
Membership is for adults 18 and older, and each membership is for one person. Please give accurate details at checkout and keep your email address current, since that is how we reach you about your membership. We keep improving the service and the Agents, and these terms apply to the service as it grows.
4. Billing, trial and cancellation
Free trial. Every membership starts with two weeks free. You enter a card at checkout, and your first charge comes when the two weeks end.
Price. After the trial, membership is $39 a month, or $399 a year paid up front. Prices are in US dollars.
Voice minutes. Membership includes 90 voice minutes a month with the Agents. Your minutes refresh at the start of each monthly period. If you use them all sooner, voice talks pause until the next period begins, at no extra charge.
Renewal. Your membership renews automatically at the end of each month or year, at the price of your plan, until you cancel. By subscribing, you authorize Cassia Vitality, through our payment processor Stripe, to charge your payment method when the trial ends and at each renewal until you cancel.
How to cancel. Cancel my membership by email to hello@cassiavitality.com from the address you used at checkout, or tell us that address, and say you want to cancel. Your cancellation counts from the moment your email reaches us, and we reply to confirm it.
When cancellation takes effect. If you cancel during the free trial, the trial stays free and your access runs to the end of the two weeks. If you cancel after a charge, your membership stays active to the end of the month or year you paid for, then ends with no further charges. If a charge ever goes through after your cancellation reached us, we refund it in full.
Refunds. If you ask within 30 days of your first charge, we refund it in full. For a yearly membership, the same applies within 30 days after each yearly renewal. Other charges cover time already under way, and your membership runs to the end of that period. We also give any refund the law requires.
Price changes. If our price changes, we email you at least 30 days before it applies to you, so you can decide whether to continue. Your current price holds until then.
5. Important: wellness and education
Cassia Vitality offers wellness and education. The Agents help you understand your health and your own information; your own clinician makes your medical decisions, including any diagnosis, treatment or prescription. Cassia Vitality is wellness and education. Diagnosis and treatment come from your own clinician. In an emergency, call 911 or go to the nearest emergency room. In a mental health crisis, call or text 988.
Please bring any question about a medical condition to a qualified clinician, and share what you learn here with them whenever it helps.
6. Acceptable use
- Use the service lawfully and for your own wellness.
- Keep the service secure and running well for everyone, and respect the rights of others.
- Use only your own membership and sign-in.
We may pause or end access for anyone who harms the service or other people.
7. Intellectual property
The Cassia Vitality name, logo, Agents, films, site content and design belong to Cassia Vitality LLC or its licensors. Using them requires our written permission. Other product names and brands shown belong to their owners.
8. Disclaimers & limitation of liability
We work to keep the service accurate, helpful and available, and we provide it "as is" and "as available." To the fullest extent the law allows, we disclaim implied warranties, and Cassia Vitality is not liable for indirect or consequential damages arising from use of the service. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits, so they apply to you only as far as your local law permits.
9. Changes
We may update these terms as the service grows. The date at the top shows the current version. For a material change, we email Members at least 30 days before it applies to them.
10. Contact
Questions about these terms: hello@cassiavitality.com. Cassia Vitality LLC, Boulder, Colorado.